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Continue ShoppingShipping & Delivery Policy – ESTER HAIR
At ESTER HAIR, we strive to make your shopping experience as smooth and convenient as possible. Whether you are down the street or on the other side of the ocean, we have a delivery solution tailored just for you.
We offer three primary methods to get our products into your hands:
1. Local Pickup (Free)
If you prefer to collect your order in person, we offer a free local pickup service.
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How it works: Simply select “Local Pickup” at checkout and place your order online.
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Location: Visit our physical store to collect your items. （Add:No 40 Strand Street Cape Town City Centre South Africa 8000）
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Requirements: Please bring a valid ID Card or Proof of Identity. For security purposes, please note that only the person who placed the order is allowed to collect it.
2. Domestic Shipping (South Africa)
For our local customers, we partner with South Africa’s most reliable courier services to ensure fast and safe delivery.
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Carriers: We primarily use RAM/The Courier Guy, two of the leading logistics providers in Mzansi . Depending on your location, we may also utilize partners like PostNet, DPD Laser, or Aramex South Africa.
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Tracking: Once your order is dispatched, you will receive an email containing your unique tracking number so you can follow your parcel’s journey to your door.
- Time: About 3-5 business days arrival
3. Worldwide Shipping (International)
No matter where you are, ESTER HAIR is just a click away. We offer Worldwide Shipping to customers in the USA, UK, Europe, and all surrounding African countries.
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Carriers: We use premium international logistics partners including DHL Express, FedEx, and UPS to ensure your order arrives safely and efficiently .
- Time: About 7-10 business days arrival
Shipping Cost Overview
To make things transparent, please see our simple pricing table below:
| Country | Shipping Method | Price |
|---|---|---|
| South Africa (Local Pickup) | In-Store Collection | Free |
| South Africa | Domestic Courier (The Courier Guy, etc.) | 199Rand |
| International (USA, UK, etc.) | Worldwide Express (DHL / FedEx / UPS) | 499Rand(About 29$) |
Note: International orders may be subject to customs duties or import taxes based on the destination country. ESTER HAIR is not responsible for these potential additional charges.