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Raw Hair/Lace Wigs/Hair Extension Vendor | The #1 Cape Town Based Hair Salon in South Africa
FAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
ESTER HAIR SALON is a Cape Town‑based salon and premium hair wholesaler, offering you the finest quality hair at unbeatable wholesale prices — plus, we provide free professional hair installation with every purchase. Visit our salon in the heart of Cape Town and enjoy both great value and expert service, all in one place
All products online store available for purchase is in stock at our Cape Town Based hair store. Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept EFT/ FNB Transfer and Credit /Debit Cards/Cash
Yes, your payment information is secure. Our website is fully secure to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field. please click here to see more coupon discount
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
We offer a 7 business day return policy. You can return eligible items within 7 days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Customers is going to pay for the shipping charges
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Ordering from Ester Hair
Placing an order on Ester Hair is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.